1. Shipping Coverage
We currently deliver orders only within India. For international shipments, please contact our support team before placing your order to check availability and shipping options.
2. Order Processing Time
All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays). You will receive an order confirmation email once your order has been successfully placed.
3. Estimated Delivery Time
Our standard delivery time is 5 – 7 working days, depending on your location and product availability. Delays may occur due to courier issues, holidays, or unforeseen logistical challenges.
4. Shipping Partners
We partner with trusted courier services to ensure safe and timely delivery of your products. Once your order is shipped, you will receive a tracking ID via email or SMS to track your shipment.
5. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before you confirm your order. Certain orders may qualify for free shipping, as mentioned on the product page or during promotions.
6. Delivery Attempts
If the courier is unable to deliver your order after multiple attempts, it may be returned to our warehouse. You can contact us to arrange for re-shipping (additional charges may apply).
7. Damaged or Wrong Product
If you receive a damaged or mismatched product, please contact us within 48 hours of delivery with clear photos or an unboxing video. Once verified, we will send a replacement as per our return policy.
8. No Cancellation or Refunds
Once an order has been shipped, it cannot be canceled or refunded. Please refer to our Return & Refund Policy for more details.
9. Contact Information
For shipping-related questions or assistance, please contact our support team:
📧 Email: newgenenterprises2025@gmail.com
📞 Phone/WhatsApp: +91-79040 69559
